Overview
Authorize.net transactions are automatically registered under the donor account in Gnosis, however, occasionally it can be difficult to match an Authorize.net transaction to a donor record in Gnosis - for example, when the name on the card that was used does not match the donor's name.
Procedure
To identify an authorize.net transaction in Gnosis, please perform the following steps:
- Log in to your authorize.net portal account, or locate the transaction email you may have received.
- If you are using the auth.net portal and not the email, proceed to the Transaction Reports option:
...and then locate and click to open the transaction in question so you can see the transaction in the detailed view.
- Review a section of that detailed view as shown below:
- The invoice number will be the invoice number in Gnosis, or, if it is a simple gift, it will reflect the Contribution Gift ID in Gnosis
- The Customer ID is the PID in your Gnosis system
- Use the PID to open the donor record and review the contributions tab to locate the transaction in question.
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