Table of Contents

The following outlines some common types of email and text messages and how to manage each. A reminder that each communication item consists of two main components:

  1. The query or target group of who you want to send the item to – this is called the Recipient Group (RG).
  2. The item design or content to send or create – letter text, email design, text message, or mail file.

See the grid below for guidance on crafting some common messages.

mceclip2.png

Downloads and Other Resources:

 

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