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aka: My computer ate my Gnosis.


From time to time, Anti-virus software will "get concerned" about the significant internet activity and self-updates enabled through your Gnosis Pro client software.  As a result, it will warn about running Gnosis - and sometimes proactively delete the Gnosis software shortly after installation or when attempting to run the first time.  This article guides you through actions to placate over-aggressive Anti-virus identification.

How will I Know The Anti-Virus Ate My Gnosis?

When you try and run Gnosis after a recent install, you may experience one of the following:

  1. If the Anti-virus has quarantined Gnosis, you may receive the following after clicking on the Gnosis Icon:
  2. The Gnosis Icon may be removed from your system altogether.

  3. You may receive a message from your anti-virus that the application has been quarantined.

What Action Do I Need To Take?

To resolve this issue, you will need to tell your Anti-Virus package that Gnosis is safe and that it should ignore Gnosis for the purposes of detecting malware.  If you have the option, we recommend having your IT support perform the following tasks, and if possible, set these quarantine settings for the entire network.

There are two parts to this action:

  1. Declare C4WinClient.exe as a safe executable in the anti-virus settings area
  2. Setup an "ignore this directory tree" setting for the Gnosis software install path - typically: C:\Program Files (x86)\Connect4\Gnosis Pro Advanced Client

Once these actions have been taken, you should no longer have any issues with the Anti-virus eating your Gnosis.






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